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Customer Service Liaison

2 months ago

Austin, Texas, United States xNexvenco Full time
Job Overview

The Client Service role is a part-time position with significant autonomy to respond to client inquiries and provide exceptional support. Once trained, this position will be primarily working from a home office or remote location around 20 hours per week.

The xNexvenco Company is a provider of innovative hiring solutions for organizations across the country and internationally. We strive to make the hiring process easier and more effective using cutting-edge technology and expertise.

This is a unique opportunity to join our team and contribute to our mission of delivering exceptional client experiences.

Key Responsibilities:

  • Respond promptly to client inquiries and provide timely resolutions.
  • Coordinate support requests with the technical team.
  • Assist with onboarding new clients and services.
  • Complete various projects for the manager, including data analysis, scheduling appointments, and client outreach.
  • Initiate client-care calls to ensure existing clients are satisfied and to offer additional services.
  • Perform other duties as assigned.

Requirements:

  • College degree required, as it aligns with our client base.
  • Experience in Human Resources or hiring.
  • Experience in business and customer-facing roles.
  • Proven customer service skills, including phone etiquette.
  • Ability to multitask and problem-solve.
  • Quick learner with strong analytical skills.
  • Self-disciplined with strong organizational skills.
  • Strong people skills, dependability, and flexibility.
  • Proficient in Microsoft Office, including Outlook, Word, and Excel.
  • Comfortable with online systems and navigating websites.
  • Reliable access to a computer with high-speed internet and a telephone with a headset.