Senior Controls System Software Engineer

4 weeks ago

Indianapolis, Indiana, United States ATS Automation Full time
Field Service Controls Engineer

Take your place among the best in the business, and grow your career with ATS Automation. Join an environment where a passion for innovation combines with an uncompromised commitment to quality.

The Field Service Controls Engineer is responsible for providing technical service support for Comecer equipment to our North American (NA) customers. Specifically, with regard to the controls aspects of Comecer systems, including Siemens and Rockwell PLC/HMI. This position will help drive the sales of Comecer After Sales Service maintenance agreements, service interventions, service upgrades, disposable kits, and spare parts, and participate and support the SAT, IQ/OQ, and PQ activities for new installations.

Key Responsibilities:
  • Troubleshoot, repair, and maintain the industrial equipment manufactured by the Comecer Group at customer sites in the United States and Canada.
  • Provide remote technical support by telephone and online (Help Desk level 1 & 2) for customers.
  • Utilize internal FUSION software to create and track machine issues using service tickets.
  • Execute service at customer sites based on instructions received by the Service Planner. Create work reports and other service documentation and update internal records using FUSION.
  • Diagnose and address equipment problems in a timely manner. Clearly explain to the customer's satisfaction the diagnosis and repair of the machine. Address difficult customer situations in a professional manner.
  • Serve as a support engineer to customers for Controls Engineering issues, especially regarding Siemens and Rockwell PLC/HMI support, as well as other controls and electrical/electronic systems provided with Comecer equipment and systems.
Commercial:
  • Ship and receive customer orders, stock shipments, and installation equipment.
  • Order and track spare parts and consumables inventory. Proactively adjust stock to effectively handle future customer needs and ensure availability of critical stock.
  • Organize the archive of user manuals, recommended spare parts lists, and technical documentation related to the equipment installed in the United States and Canada.
  • Seek out and negotiate maintenance packages, including service contracts and spare parts sets.
  • Establish and maintain positive working relationships with colleagues, vendors, and customers. Seek opportunities to expand the network and promote Comecer and ATS brands.
  • Continually seek technical and product training.
Qualifications:
  • At least a five-year Industrial Technical diploma with Mechanical/Electrical emphasis or equivalent work experience.
  • Ability to debug and perform programming adjustments to Comecer equipment, including Siemens and Rockwell PLCs/HMIs, PCs, and other controls software utilized in Comecer solutions.
  • Experience troubleshooting electrical and mechanical faults on industrial equipment using appropriate instrumentation and controls interfaces.
  • An excellent understanding of pneumatic, hydraulic, electrical, and mechanical components, along with the ability to read drawings is essential.
  • Experience with troubleshooting automation systems.
  • Must be able to work in a multi-disciplined environment, often under pressure and strict time constants. Experience in dealing with customers to resolve problems is required.
  • Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis, and successful implementation of initiatives.
  • Requires excellent interpersonal and communication skills with fluency in English, both written and oral.
  • Possesses excellent time-management skills.
  • Resilient, able to remain calm under pressure, self-driven, attentive to detail, consistent, and process-driven.
  • Proficient with Microsoft software tools, including Word, Excel, and PowerPoint, Outlook, etc.
  • Must be eligible and able to travel domestically and internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.

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