Cybersecurity Expert

4 weeks ago


Sterling Heights, Michigan, United States Nightwing Full time

About the Role:

Nightwing is seeking a highly skilled Business Process Consultant / Business Process Analyst with IT Service Management (ITSM) Service Catalog and Request Management expertise to drive customer outcomes.

Responsibilities:

  • Lead IT Service Management (ITSM) Service Catalog and Request Management efforts and workshops
  • Collaborate with customers to improve their IT Service Management (ITSM) Service Catalog and Request Management processes using the ServiceNow platform
  • Manage and communicate IT Service Management (ITSM) Service Catalog and Request Management process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
  • Be a key member of an overall engagement team focused on delivering customer outcomes
  • Guide customers in defining and refining business requirements for functional aspects of the solution
  • Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
  • Contribute towards continuous improvement of leading best practices for IT Service Management (ITSM) Service Catalog and Request Management

Requirements:

  • Must be a US Citizen
  • Must be able to obtain DHS Suitability
  • Must be able to obtain a TS/SCI clearance
  • 10+ years of directly relevant experience
  • 5+ years of Service Now IT Service Management (ITSM) Service Catalog and Request Management experience
  • Experience in analyzing and recommending IT Service Management (ITSM) Service Catalog and Request Management strategies based on business priorities
  • Significant consulting experience within complex, global organizations with the ability to influence and consult on IT Service Management (ITSM) Service Catalog and Request Management in an ITIL / ITSM Services environment
  • 5+ years of experience with the ServiceNow platform supporting IT Service Management (ITSM) Service Catalog and Request Management, ITIL, and ITSM process flow development and tuning
  • Experience in defining and deploying future-state IT Service Management (ITSM) Service Catalog and Request Management processes and in identifying solutions from a people, process, and technology perspective
  • Excellent communication and presentation skills
  • Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams
  • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
  • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
  • Strong documentation and technical writing experience

Desired Skills:

  • Experience with Scaled Agile Framework (SAFe) knowledge and experience
  • Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Education:

Bachelor's degree in Software Engineering, Computer Science, or a related discipline is required. A Master's degree in a related discipline may substitute for two (2) years of experience. A PhD may substitute for four (4) years of experience.

Benefits:

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Compensation:

The salary range for this role is 130,000 USD - 272,000 USD.


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