Client Experience Expert

3 days ago


East Norwich, New York, United States Catalyst Marketing Group Full time
About the Role

We're seeking a skilled and customer-oriented Customer Service Ambassador to join our team at Catalyst Marketing Group. As a Telecommunications Representative Specialist, you will be responsible for delivering exceptional customer service to our top telecommunications client in the Northeast region.

In this role, you will interact with clients, respond to inquiries, and resolve issues promptly. You will also collaborate with internal teams to ensure seamless service delivery and exceed client expectations. We're looking for a proactive and customer-centric individual with a passion for helping others.

Key Responsibilities:
  • Deliver outstanding customer service, addressing client inquiries and resolving issues promptly
  • Analyze client needs and develop tailored solutions to meet their requirements
  • Stay up-to-date on client products and services, ensuring accurate information is provided
  • Collaborate with the sales team to drive business growth and retention

We offer a comprehensive benefits package, including paid training, sign-on bonus, management training program, and 401(k) match. Our team members also have opportunities for cross-training and professional growth, with potential roles in Public Speaking, Administrative Support, Human Resources, and Finance/Accounting.



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