Fiber-Optic Client Support Representative

15 hours ago


East Norwich, New York, United States Catalyst Marketing Group Full time
About Catalyst Marketing Group

We're a pioneering marketing agency dedicated to revolutionizing the way businesses interact with their customers. By leveraging cutting-edge technology and expert knowledge, we empower our clients to deliver world-class service and drive growth.

Job Description

We're seeking an accomplished Customer Service Representative to represent our top telecommunications client in the Northeast. This is an exciting opportunity to join a dynamic team and play a pivotal role in shaping the customer experience.

Key Responsibilities
  • Act as a liaison between customers and our client, addressing their needs and concerns in a professional and courteous manner
  • Collaborate with internal teams to develop and implement effective solutions to customer issues
  • Stay informed about product offerings and services, using this knowledge to provide accurate and helpful information to customers
  • Participate in ongoing training and development programs to enhance skills and knowledge
What We Offer
  • Paid Training Program to ensure your success in the role
  • Sign-On Bonus to recognize your contribution to the team
  • Management Training Program to prepare you for leadership positions
  • 401(k) match to support your long-term financial goals
  • Opportunities for Cross-Training in areas such as Public Speaking, Administrative Support, and Human Resources

With a salary range of $55,000 - $65,000 per year and opportunities for advancement, we invite exceptional candidates to join our team.



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