Animal Shelter Front Desk Associate

2 weeks ago


Hutchinson, Kansas, United States City of Hutchinson Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Animal Shelter team as a Front Desk Associate. This part-time position will play a critical role in providing exceptional customer service to the public, while also supporting the day-to-day operations of the shelter.

Key Responsibilities
  • Customer Service: Provide quality customer service to the public, promoting the City of Hutchinson Animal Shelter's mission, services, and programs.
  • Receptionist Duties: Greet and assist customers, answer and return phone calls, monitor shelter email and fax, relay messages to the appropriate parties, schedule appointments, and respond to general inquiries.
  • Data Entry: Input data into the shelter's computerized record systems for purposes of maintaining files and records pertaining to intake, adoptions, medical records, lost/found animals, and miscellaneous.
  • Financial Transactions: Collect client fees, make change, process credit card transactions, assist in making count of cash drawer, and run end of day transactions and reporting.
  • Administrative Tasks: Complete intake/outcome paperwork, adoption inquiries, complete adoption paperwork, processing and facilitation as needed; ensure adoption paperwork and packets are proactively prepared and readily available for use.
  • General Office Duties: Process mail, scan documents, assist with public relations communications, clean/organize the shelter lobby and desk area, and office inventory.
Requirements
  • Education: High School diploma or GED equivalent is required.
  • Experience: Two or more years' experience in customer service in a veterinary practice, animal shelter, or similar field is preferred. Professional experience working with animals is a plus.
  • Certifications/License: Must possess a valid Kansas driver's license.
  • Age: Must be 18 years of age to apply.


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