Mechanical Claims Warranty Team Lead

3 days ago


Oklahoma City, Oklahoma, United States Loves Travel Stops & Country Store Full time
About the Role

We are seeking a highly skilled Mechanical Claims Warranty Supervisor to join our team at Love's Travel Stops & Country Stores. As a key member of our Mechanical Support department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Experience: Provide top-notch customer service, resolving issues and exceeding customer expectations through effective communication and problem-solving skills.
  • Team Leadership: Lead and mentor a team of Mechanical Support Representatives, fostering a culture of service excellence and driving team performance.
  • Process Improvement: Analyze and optimize business processes, identifying areas for improvement and implementing changes to enhance efficiency and productivity.
  • Training and Development: Develop and deliver training programs to ensure team members have the necessary skills and knowledge to excel in their roles.
  • Project Management: Manage projects and initiatives to drive business growth, improve customer satisfaction, and enhance operational efficiency.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2-3 years of management experience, preferably in a call center or customer-facing role.
  • Skills: Excellent communication and problem-solving skills, ability to learn quickly, strong time management skills, and a customer-focused approach.
About Love's Travel Stops & Country Stores

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. We provide customers with highway hospitality and 'Clean Places, Friendly Faces.' Our company values include a commitment to customer satisfaction, employee development, and community involvement.



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