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Pharmacy Department Manager
2 months ago
The Pharmacy Manager is responsible for overseeing the daily activities of the Pharmacy department within a retail store. This includes ensuring the accuracy and appropriateness of all prescriptions filled, as well as providing excellent customer service. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
Key Responsibilities- Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.
- Immunize and vaccinate patients and administer other recommended clinical programs, including MTM (Medication Therapy management) when available.
- Oversee the daily activities of the Pharmacy department, including counseling customers with regard to medications filled at the pharmacy.
- Ensure growth and profitability of the Pharmacy Department.
- Handle and resolve customer issues, complaints, and questions to build customer trust and loyalty.
- Comply with all federal and state laws and regulations.
- Interact with physicians to gain additional information about customers and prescriptions to be filled.
- Ensure excellent customer service by Pharmacy associates.
- Maintain a clean and efficient Pharmacy department.
- Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and advocating a culture of recognition, appreciation, and praise.
- Maintain appropriate security of the Pharmacy department.
- Maintain reports for controlled, outdated, and recalled medications; and prescription and customer files.
- Manage pharmacy inventory at acceptable levels to fulfill customer need.
- Ensure compliance with all policies and procedures for controlled substance dispensing and record keeping.
- Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner.
- Supervise the work completed by Pharmacy Technicians, Wellness Ambassadors, and other support staff while on duty.
- Bachelor's degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy, and Immunization Certification through an accredited organization (i.e. APhA) plus a minimum of one (1) year experience as a licensed Pharmacist.
- Valid Pharmacist License in the state practicing pharmacy.
- Valid Immunization Certification.
- Valid Immunization License in the state practicing pharmacy, if required by state regulations.
