Patient Services Coordinator Home Health Full Time

2 days ago

Liverpool, New York, United States CenterWell Home Health Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at CenterWell Home Health. As a key member of our care coordination team, you will play a critical role in ensuring the seamless delivery of high-quality patient care.

Key Responsibilities
  • Schedule visits and communicate with field staff, patients, physicians, and other stakeholders to maintain proper care coordination and continuity of care.
  • Manage schedules for all patients, including editing schedules for agents calling in sick and updating agent unavailability in the worker console.
  • Initiate infection control forms as needed and send completed reports to HRD for upload in the worker console.
  • Provide back-up support during busy times, including receiving calls from field staff and assisting with weekly case conferences.
  • Refer clinical questions to the Branch Director as necessary.
  • Maintain the client hospitalization log, including entering coordination notes and sending electronic logs to all office, field, and sales staff.
  • Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
  • Schedule discharge visits/OASIS collection or recert visits following case conferences when tasks appear on the action screen.
  • Reschedule declined or missed visits (if appropriate) and process reassigned and rescheduled visits.
  • Ensure supervisory visits are scheduled and run all scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
  • Prepare weekly agent schedules, performing an initial review for productivity/geographic issues and forwarding the schedule to the Branch Director for approval prior to distribution to staff.
  • Verify visit paper notes in the scheduling console as needed and assist with internal transfers of patients between branch offices.
Requirements
  • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
  • Must have at least 1 year of home health experience.
  • Prior packet review/QI experience is preferred.
  • Coding certification is preferred.
  • Must possess a valid state driver's license and automobile liability insurance.
  • Must be currently licensed in the State of employment, if applicable.
About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover, and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth-largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

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