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Field Service Technician I

2 months ago

Bishop, California, United States Optimum Full time
Job Summary

Under general supervision, the Field Service Technician installs, changes, repairs, and disconnects cable services, including video, data, and telephone. Performs troubleshooting at the time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in certain communities are required.

Responsibilities
  • Provides quality internal and external customer service, adhering to the Company's values.
  • Installs, tests, and troubleshoots Company services, including video, data, and telephone, from the tap to the customer's selected locations.
  • Utilizes network tools and troubleshooting knowledge to resolve network problems.
  • Resolves issues at installation and on scheduled service calls from the customer's selected locations to the tap.
  • Educates customers regarding the use of installed products, explains waivers, agreements, customer release forms, charges, and billing procedures.
  • Determines the customer's current service levels, inquires about customer preferences and needs, and recommends service upgrades or additional products.
  • Resolves or escalates customer complaints, as appropriate.
  • Uses an automated routing system or plans daily routes, requisitions equipment and supplies, and stocks the Company vehicle.
  • Meets scheduled appointment windows.
  • Completes work orders and other documentation on paper and/or by mobile device.
  • Represents the Company to collect payments and equipment, securing appropriate customer signatures.
  • Maintains network integrity through preventive maintenance and home certifications.
  • Adheres to established maintenance windows for all outages.
  • Uses small hand tools, power tools, meters, and other test equipment.
  • Maintains and secures the Company truck and equipment.
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required.
  • When applicable, rearranges and reconnects fiber optic service drops at poles, underground, or building terminals.
  • Performs other duties as assigned.
Qualifications
  • High School Diploma or equivalent.
  • Ability to communicate in person and by telephone.
  • Ability to drive the Company vehicle in a safe and responsible manner.
  • Knowledge of basic mathematics.
  • Knowledge of basic electronics.
  • Skill in using a Windows-based computer.
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
  • Ability to prioritize and organize effectively.
  • Ability to work independently and with others.
  • An 'Activity Analysis' of the physical demands required to perform this job's essential functions, with or without a reasonable accommodation, will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post-offer/pre-employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.