Plant IT Support Specialist
4 days ago
A Fortune 500 client is seeking a Plant IT Support Technician to join their team in a fast-paced environment. The selected candidate will be responsible for resolving Level 1/Level 2 incidents and fulfilling service requests for all end users in accordance with service level targets while demonstrating the highest level of customer service.
Key Responsibilities
• Resolves Level 1/Level 2 incidents and fulfills service requests for all end users in accordance with service level targets
• Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Escalates incidents to the appropriate IT operations resources in accordance with established procedure
• Monitors open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements
• Creates and maintains a document repository of fixes, installation procedures, technical tips, and other office technology processes
• Identifies, researches, and assists with the implementation of new technologies in accordance with IT operations policy and procedures
• Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Requirements
• Proven experience in a technology support role
• Experience supporting a manufacturing plant and/or have experience working with Operational Technology
• Strong knowledge of Microsoft-based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
• Excellent interpersonal skills, especially communication and presentation skills
• Promotes and supports standardization and continuous improvement
• Ability to work independently and make decisions where necessary
• Familiarity with all components of Office 365 and ITIL and HDI Incident Management Best Practices
About Insight Global
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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