Principal Service Engineer, RCA

6 days ago


Orlando, Florida, United States MHI Full time
Job Summary

The Service Engineering RCA Champion is the internal and external focal point for engineering managed root cause analysis investigations (RCAs). This role oversees multiple RCAs, provides process training and guidance, and maintains an overview of the team's RCA training and monthly reporting status.

Key Responsibilities
  • Lead the training and coaching program for the RCA 8D Process and Investigation principals
  • Be the subject matter expert and point of contact for process support and conflict resolution
  • Maintain Four-Blocker Reporting status on a monthly basis, identifying roadblocks and improvement opportunities
  • Internal and External progress reporting to management and customers as necessary
  • Maintain RCA tasking, action items and KPIs with support from the Engineering Operations team
  • Provide technical support and guidance within own field of expertise
  • Documentation and tasking review and approvals based on defined DOW/DOR
  • Participate in RCA core team meetings to provide technical and process guidance, identify and address roadblocks and constraints
Requirements
  • Preferably 8 years of work-related work experience in rotating equipment design / service or combined cycle powerplant operation and maintenance
  • Root cause analysis experience
  • Six Sigma experience preferred
  • Ability to lead others and drive tasks to completion
  • Commercial awareness
  • BS or MS degree in Mechanical Engineering preferable (experience may be considered as an alternative)
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office - Word, Excel and Outlook)
Working Conditions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to travel ~10% required.



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