Credit Counselor/Debt Resolution Specialist

4 days ago


Rockford, Illinois, United States Family Credit Management Full time
Job Summary

We are seeking a highly motivated and compassionate Credit Counselor to join our team at Family Credit Management. As a Credit Counselor, you will play a vital role in helping consumers take control of their debt and achieve financial stability.

Key Responsibilities
  • Conduct credit counseling sessions with consumers, reviewing their credit reports, budgets, and providing personalized advice and guidance.
  • Guide consumers through the enrollment process for our Debt Management Program, if eligible.
  • Develop and maintain strong relationships with prospective clients, providing exceptional customer service and support.
  • Collaborate with colleagues to ensure seamless delivery of services and achieve team goals.
  • Stay up-to-date with industry developments and best practices in credit counseling and debt management.
Requirements
  • High School Diploma or equivalent required.
  • Previous sales or call center experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients.
  • Strong analytical and problem-solving skills, with the ability to analyze complex financial data.
  • Proficiency in computer software and technology, with the ability to learn new systems and tools.
  • Ability to work in a fast-paced environment, with a strong work ethic and commitment to meeting deadlines.
Benefits
  • Competitive salary and benefits package, including health, dental, and vision insurance.
  • 401(k) plan with 100% match.
  • Opportunities for professional growth and development.

Family Credit Management is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of our clients.



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