Client Services Supervisor

2 weeks ago


Maryland Heights, Missouri, United States Canteen North America Full time

Position Title:
Client Services Manager II

Compensation:
$58,000/year

Additional Compensation: 10% Field Incentive Bonus Plan Eligible, Company Vehicle

Location:
St. Louis, MO

Growth. Opportunity. Excellence.

Canteen North America is dedicated to enhancing break time experiences for all employees.

We integrate food, service, and technology to assist organizations in fostering a better workplace environment and enhancing employee connections.

Our workforce is the cornerstone of our success. Their commitment, teamwork, and enthusiasm drive our progress. If you possess the passion for customer service and dedication, we provide the platform for your growth and innovation.

Job Overview

Key Responsibilities:
- Conduct site evaluations and maintain client relationships

- Support branches during new openings

- Ensure adherence to local and national account standards; review compliance reports

- Formulate and execute strategies to enhance service standards and minimize waste

- Collaborate with local management to create and monitor incremental sales plans; enhance profitability

- Coordinate initiatives to boost customer retention and improve client experiences at the point of sale

- Identify pricing opportunities and promote repeat business; introduce new offerings to drive revenue

- Ensure compliance with merchandising standards

- Evaluate performance by location through audit assessments


- Perform duties of the Route Driver position as necessary, including operating a company vehicle to deliver products, provide services, and maintain vending and related equipment.


Preferred Qualifications:
- A Bachelor's degree is preferred; a two-year college degree or equivalent experience is acceptable

- Minimum of 3 years driving experience required.

- Valid Non-CDL Class C driver's license with a clean driving record.

- Preferred 1-2 years' experience in a customer service role, or at least 1 year of relevant experience.

- Experience in route management, retail, and merchandising is advantageous

- Ability to operate or willingness to learn material handling equipment.

- Experience in food and beverage services

- Strong communication skills are essential

- Must be willing to travel to client locations

- A passion for delivering exceptional service to clients and customers is required

- Must be capable of lifting 50 lbs. consistently.

About Us

Canteen North America is a part of Compass Group USA, an equal opportunity employer.

We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Disclaimer:

This job posting is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Benefits:
- Medical

- Dental

- Vision

- Life Insurance/AD

- Disability Insurance

- Retirement Plan

- Paid Time Off

- Holiday Time Off (varies by site/state)

- Associate Shopping Program

- Health and Wellness Programs

- Discount Marketplace

- Identity Theft Protection

- Pet Insurance

- Commuter Benefits

- Employee Assistance Program

- Flexible Spending Accounts (FSAs)


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