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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at UnitedHealth Group. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and providing support to our patients, providers, and internal stakeholders.
Key Responsibilities- Answer a minimum of 60-75 incoming calls daily from patients, providers, specialty offices, pharmacies, etc.
- Schedule office visits, annual wellness visits, etc. for a multitude of Internal Medicine and Family Practice primary care offices.
- Request medication refills, referrals, send messages on behalf of patients, providers, or specialty offices.
- Navigate multiple Electronic Health Record systems.
- Follow ROI / HIPAA protocols.
- Register new patients and input patient demographics and insurance information.
- Attend monthly staff meetings (can be in person or virtual).
- Attend quarterly on-site trainings.
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to type at the speed of 40+ WPM (words per minute)
- Ability to troubleshoot IT / Computer issues independently
- Ability to complete the training onsite
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime
- 1+ years of prior health care experience
- Knowledge of Medical Terminology
- Reside within 30 miles of the office location
- Ability to keep all company sensitive documents secure (if applicable)
- Dedicated work area established that is separated from other living areas and provides information privacy
- Residing in a location that can receive a high-speed internet connection
The hourly range for this role is $28.27 per hour. UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
