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Regional Director of Operations
2 months ago
TruFit Athletic Clubs is seeking a highly skilled Regional Director of Operations to drive operational excellence and efficiency across a region of 20-25 gym locations. As a key member of our leadership team, you will play a critical role in establishing and executing operational initiatives and tools to measure and increase member retention, service, and cleanliness standards.
Key Responsibilities:- Evaluate operational processes, identify gaps, and implement consistent processes to ensure high standards of service delivery.
- Maintain regional operations budget and expenses for inventory, facilities, and services, ensuring each club meets or exceeds financial targets.
- Establish and measure KPIs for measures of success.
- Establish protocol for providing timely and consistent communications across all clubs.
- Implement and manage operational processes that drive efficiency and improve the member experience.
- Min. 4 years of experience with direct oversight of service and operations teams in a multi-unit organization, ideally in fitness or hospitality industries.
- Min. 2 years of experience overseeing member or customer retention initiatives.
- Demonstrated success and extensive experience managing budgets and P&L's.
- Proven track record of driving operational success through developing high-performing front-line employees and succession planning.
- Strong analytical skills and ability to interpret data to make informed decisions.
- Vendor management experience with external vendors relationship management preferred.
- Excellent communication, leadership, and interpersonal skills.
- Reliable transportation and ability to travel frequently to clubs within the region.
We offer a competitive compensation package, comprehensive benefits, career development paths, complimentary gym memberships, 401(K), and many perks. At TruFit Athletic Clubs, we empower our members and team members through a deeply rooted values-based culture: Integrity, Service, Courage, Responsibility, and Passion. We are proud to be an equal opportunity employer.
