Assistant Director of Concessions Operations

3 days ago

College Station, Texas, United States Compass Group, North America Full time
About the Role

We are seeking an experienced Assistant Director of Concessions to lead our team in delivering exceptional guest experiences. As a key member of our Levy Sector team, you will be responsible for managing the concessions department to achieve outstanding results in guest satisfaction, partner satisfaction, and financial performance.

Key Responsibilities
  • Lead the concessions team to deliver exceptional guest service and maintain show-quality standards at all times.
  • Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members.
  • Regularly obtain feedback from clients and guests to improve operations and drive continuous improvement.
  • Support and communicate Company initiatives and execute all menus, promotions, and programs as outlined by the Director of Operations in accordance with Levy standards.
  • Act as a liaison with the team, including partner's operational team, Levy team, and other areas as needed, to ensure efficient operational performance.
  • Ensure that daily walkthroughs are being conducted in both FOH and BOH for every event and thoroughly and accurately use applicable Levy systems.
  • Achieve daily sales and assigned cost goals, achieve assigned budget goals, and employ good safety and sanitation practices.
  • Follow and enforce responsible alcohol service policies, execute required daily reporting in a timely manner, and ensure required department reports are completed and information is compiled at month-end closing.
  • Ensure team members adhere to Levy guidelines as stated in the team member training manual and employee handbook, forecast and adequately schedule team members to meet operational needs and desired targets, and use all performance management tools to provide guidance and feedback to team members.
  • Promote a cooperative work climate, maximizing productivity and morale, conduct regularly scheduled meetings to ensure lines of communication are open between management and team members, and interview, hire, train, and develop team members according to Levy guidelines.
Requirements
  • 5+ years of experience in a food and beverage operational position.
  • Bachelor's Degree in Hospitality Management is preferred.
  • High level of computer literacy.
  • Understanding of financial concepts.
  • Passion for hospitality, food, and retail.
  • Excellent interpersonal and stakeholder management skills.
About Levy

Levy is a member of Compass Group USA and is committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

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