Retail Sales Representative

1 week ago


Ashtabula, Ohio, United States Goodwill Industries of Ashtabula, Inc. Full time
Position Overview

Salary: $11.50

Objective:

The Sales Associate is accountable for delivering an exceptional shopping experience for patrons while efficiently managing product movement in accordance with established protocols.

Key Responsibilities:

  • Deliver outstanding customer service, which includes welcoming and thanking customers or donors, and encouraging contributions at the register during sales transactions.
  • Manage cash transactions in compliance with organizational policies when assigned to the cash register.
  • Support risk management and theft prevention efforts.
  • Assist in stocking and rotating merchandise throughout the store.
  • Complete designated checklists for store opening, checking, or closing procedures.
  • Maintain a tidy, clean, and safe work environment.
  • Facilitate the loading and unloading of production shipments as necessary.
  • Ensure proper rotation of goods by pulling items from the sales floor in line with established methods.
  • Adhere to all safety and security protocols as instructed.
  • Perform additional tasks as assigned by management.

Essential Skills:

  • Customer-centric mindset
  • Intermediate proficiency in written and verbal communication
  • Basic digital literacy skills

Qualifications:

  • Commitment to the organization's mission, culture, and ongoing improvement.
  • Flexibility to work varying hours, including evenings and weekends as required.

Core Competencies:

  • Flexibility to work varying hours, including evenings and weekends as required.
  • Alignment with the organization's mission, culture, and continuous improvement.
  • Ability to demonstrate a commitment to satisfying both external and internal customers.
  • Capacity to identify necessary information to clarify situations.
  • Problem-solving skills utilizing a logical and systematic approach.
  • Adaptability to changes in tasks or processes.
  • Focus on achieving challenging goals and exceeding expectations.
  • Demonstrated concern for customer satisfaction.

Education:

Basic reading, math, and counting skills are required.
A high school diploma or GED is preferred.

Work Environment:

This role is situated in a retail setting with fluorescent lighting and climate control. There may be occasional exposure to dust, lint, and other irritants from handling donated goods, as well as outdoor weather conditions. The position may require frequent nontraditional hours, including nights and weekends, and can involve short deadlines and fast-paced demands.



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