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Customer Service Ambassador

2 months ago

Ashtabula, Ohio, United States Family Dollar Full time

Job Summary:

As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers. Your primary goal will be to ensure that every customer leaves the store satisfied and eager to return.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to all customers, responding to their inquiries and resolving any issues in a professional and timely manner.
  • Merchandise Assistance: Assist customers in selecting merchandise, answering questions about products, and providing recommendations to enhance their shopping experience.
  • Cash Handling: Accurately process cash transactions, handle returns and exchanges, and maintain a clean and organized store environment.
  • Team Collaboration: Work collaboratively with store colleagues to achieve sales goals, maintain a positive store atmosphere, and support store operations.

Requirements:

  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Ability: Demonstrate the ability to think critically and resolve customer complaints in a fair and professional manner.
  • Attention to Detail: Maintain a high level of accuracy when processing transactions and handling customer inquiries.