Service Delivery Specialist

6 days ago


Sierra Vista, Arizona, United States Berg Enterprises, Inc Full time

Berg Enterprises, Inc is seeking a Service Manager to oversee the delivery of exceptional service to our customers. This role involves coordinating routine and emergency service calls, selling and executing maintenance and service agreements, and driving growth in the service line.

Key Responsibilities:
  • Manage the schedule of technicians to ensure efficient and effective service delivery
  • Track all service appointments and manage invoices accordingly
  • Oversee the organization of the Commercial Service Department
  • Develop new opportunities for growth and improvement
Requirements:
  • At least 3 years of experience in heating and cooling (maintenance, diagnostics, troubleshooting, repairing, and controls)
  • Universal EPA Certification
  • Knowledge of equipment including package units, heat pumps, furnaces, condensers, evaporator coils, evaporative coolers, and basic knowledge of building automation systems
  • Able to work independently and lead a team
  • Occasional late nights may be required to support technicians on after-hours calls
  • Customer satisfaction and honest work are top priorities
  • Professionalism, honesty, and integrity are expected at all times as an ambassador of Berg Enterprises, Inc
  • Proficiency with Google Workspace, Salesforce CRM, and other business management software
Compensation Package:
  • Competitive health, dental, and vision insurance including HSA
  • Simple IRA and company matching
  • Life insurance
  • Unlimited PTO
  • Uncapped incentive compensation structure
  • Company vehicle

Salary: $80,000 - $110,000 per year based on location and experience. Estimated annual salary range.



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