Collision Estimator Specialist
6 days ago
Location: Tucson, AZ
Estimated Salary:$62,000 - $82,000 per year
About the JobWe are seeking a highly skilled Collision Estimator Specialist to join our team at Fix Auto Tucson - Thoroughbred. As a key member of our collision repair team, you will be responsible for greeting customers, providing accurate automotive repair estimates, and communicating with insurance adjusters and customers throughout the repair process.
Duties and Responsibilities- Greeting Customers: Greet customers promptly and in a timely manner to accurately determine customer's needs while ensuring a high degree of customer service.
- Estimate Creation: Inspect, analyze, and evaluate damaged vehicles to create a comprehensive and accurate estimate of repair.
- Communication: Inform customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair.
- Sales and Negotiation: Ask for the sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- CSI/NPS: Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service, and on-time delivery).
- Relationship Building: Maintain positive relationships with insurance agents, dealerships, fleet accounts, and other customers.
- Repair Order Management: Keep all assigned Repair Order (RO) current and accurate throughout the repair process.
- Education: High School diploma required; bachelor's degree preferred.
- Experience: 1-3 years prior experience as a collision estimator or insurance appraiser.
- Skills and Knowledge: Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft, and vandalism damage. Experience with collision management systems (CCC, MRC). Fluent using Mitchell or CCC-1 estimating software. Knowledge of Microsoft Office Software (Word, Excel, Outlook). I-CAR training or other industry training preferred.
- Physical Requirements: Essential physical requirements include: standing, sitting, and walking. Performing repetitive motions.
- Exposure to: Paint, fumes, and particles. Dirt/dust. Chemicals/toxins. Varying heat/cold. Intermittent noise.
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Sierra Vista, Arizona, United States Fix Auto Tucson - Throroughbred Full timeJob OverviewA career as a Collision Repair Estimator and Insurance Specialist at Fix Auto Tucson - Thoroughbred offers a unique opportunity to work in a fast-paced, dynamic environment where you can utilize your analytical skills and attention to detail to deliver exceptional customer service.The ideal candidate will possess excellent communication and...
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