Client Service Representative
4 weeks ago
About the Role:
We are seeking a skilled Client Service Specialist to join our team at CityVet. As the primary point of contact for clients, you will be responsible for ensuring a pleasant experience and building relationships that result in loyal brand ambassadors.
Key Responsibilities:
- Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for various services.
- Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage to ensure an efficient and productive schedule.
- Greet and welcome clients, check patients in, and notify them of any appointment delays or changes.
What We Offer:
At CityVet, we prioritize the well-being of our staff members and offer a range of benefits, including health insurance, life insurance, disability insurance, paid time off, and a competitive 401k program. Our full-time employees also receive generous pet-care discounts, uniform allowances, flexible schedules, and growth opportunities.
Requirements:
- At least 1 year of veterinary experience
- Outgoing personality
- Good leadership skills and a desire to lead
- Computer proficiency
- High school diploma or GED
- At least 18 years of age at the time of hire
About CityVet:
We believe healthy pets start with happy people. Our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees plays a vital role in creating a positive vibe. We recruit and promote team members based on their abilities and accomplishments and create a welcoming environment for all.
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