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Automotive Client Care Representative

2 months ago

Medford, Massachusetts, United States Herb Chambers BMW Certified Preowned Medford Full time

Herb Chambers BMW Certified Preowned Medford is seeking a highly motivated and detail-oriented Client Care Specialist to join our Business Development Center (BDC) team.

This is an exciting opportunity for the right individual to start a long and rewarding career in the automotive industry.

The Client Care Specialist will be responsible for:

  • Handling internet leads and inbound phone calls to schedule sales appointments
  • Providing exceptional customer service through follow-up calls and communication
  • Maintaining and following our sales process to efficiently schedule appointments for our clients
  • Managing internet inquiries through our dealership website and other online channels
  • Setting up customer appointments for our sales department
  • Following through on customer leads and building relationships with clients to close sales

The ideal candidate will have:

  • A flexible schedule and ability to work weekends
  • Strong written and verbal communication skills
  • Highly organized with the ability to learn quickly
  • Strong computer and typing skills
  • A professional and personable demeanor

Benefits include:

  • Health and dental insurance
  • 401(k) with company match
  • Flexible schedule
  • Paid time off
  • Top-tier pay plan