Automotive Client Care Specialist

3 weeks ago


Medford, Massachusetts, United States Herb Chambers Full time
Job Opportunity at Herb Chambers

We are seeking a highly motivated and organized individual to join our Business Development Center (BDC) team as a Client Care Specialist. This role will be responsible for handling customer inquiries, scheduling sales appointments, and providing exceptional customer service.

Key Responsibilities:
  • Customer Communication: Daily communication with customers via phone and email to schedule sales appointments and provide follow-up calls after store visits.
  • Lead Management: Manage internet inquiries through our dealership website and other online channels, and set up customer appointments for the sales department.
  • Relationship Building: Build relationships with clients to close sales and grow our internet sales business.
  • Script Adherence: Maintain and follow our script and inbound call process to efficiently schedule appointments for our clients.
  • Customer Retention: Perform courtesy calls and basic customer service follow-up calls to ensure customer satisfaction.
Requirements:
  • Availability: Must have a flexible schedule and be able to work weekends.
  • Self-Motivation: Must be self-motivated and performance-driven, with a strong desire to succeed in a fast-paced sales environment.
  • Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with customers and colleagues.
  • Organizational Skills: Highly organized with the ability to learn quickly and prioritize tasks effectively.
  • Technical Skills: Strong computer and typing skills, with the ability to navigate our dealership's systems and software.
Benefits:
  • Health and Dental Insurance: Comprehensive health and dental insurance package.
  • 401K with Company Match: Competitive 401K plan with company match.
  • Flexible Schedule: Flexible schedule to accommodate your needs and preferences.
  • Paid Time Off: Generous paid time off policy to ensure work-life balance.
  • Top-Tier Pay Plan: Competitive pay plan with opportunities for advancement and growth.


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