Customer Service Representative

4 weeks ago


Mooresville, North Carolina, United States Citizens Bank Full time

Job Summary

Citizens Bank is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role involves processing transactions, answering customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  1. Process customer transactions, including deposits, withdrawals, and transfers.
  2. Answer customer inquiries and resolve issues in a timely and professional manner.
  3. Provide exceptional customer service and support to our clients.
  4. Verify customer information and ensure accuracy of transactions.
  5. Maintain a high level of knowledge about bank products and services.

Requirements

  1. High school diploma or equivalent required.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a fast-paced environment and multitask.
  4. Basic math skills and accuracy with handling cash and transactions.
  5. Ability to maintain confidentiality and handle sensitive information.

Working Conditions

  1. Work in a fast-paced environment with frequent customer interactions.
  2. Stand for long periods of time and move around the bank.
  3. Use a computer and other banking equipment.
  4. Work a flexible schedule, including weekends and holidays.


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