Customer Service Representative

3 days ago

Staten Island, New York, United States Teleperformance USA Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance USA. As a Customer Service Representative, you will be responsible for resolving customer queries in a timely and accurate manner through inbound calls, emails, or live chat.

Key Responsibilities

  • Identify customer needs and assist them in using specific features and functionalities in the social media platform.
  • Follow-up with customers to ensure their technical issues are resolved.
  • Become and remain knowledgeable about social media products and community standards.
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Identify inefficiencies in workflows and suggest solutions.
  • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Requirements

  • Bachelor's degree in any field.
  • Professional customer service skills, solutions mindset, multi-tasking, passion for customers, and ability to deliver exemplary customer experience.
  • Prior working experiences in customer-oriented product environment, consulting, or operations role.
  • Ability to follow process and collaborate effectively to work in a team.
  • Excellent written and communication skills in native and English language.
  • Basic knowledge on social media platforms as well as computer operations.
  • Inbound calls, email, and chat support experience as an advantage.
  • Exceptional grammar typing accuracy skills experience with business communication.
  • Patience when handling tough cases.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
  • Flexible in shifting schedule.
  • Fluent in Korean and English.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application today.

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