Client Operations Specialist

3 weeks ago


Columbus, Ohio, United States River Full time
About River

River is a leading fintech company that specializes in building innovative financial solutions for a transparent and efficient global economic system. Our mission is to empower individuals and businesses with premier Bitcoin banking services.

Job Summary

We are seeking a highly motivated and detail-oriented Client Operations Associate to join our team. As a Client Operations Associate, you will be responsible for providing exceptional service to our clients, managing client inquiries, and identifying opportunities to improve our products and services.

Key Responsibilities
  • Manage client questions and feedback regarding our products and services
  • Support clients through the onboarding process
  • Analyze and identify trends in client activity and inquiries
  • Provide exceptional service to our clients and identify opportunities to go above and beyond
  • Collaborate with internal teams to support business needs
  • Identify and develop operational efficiencies to scale the business and processes
Requirements
  • Excitement to work in a fast-paced fintech startup environment
  • Customer-facing experience preferred
  • Positive attitude and energy
  • Strong critical thinking skills
  • High confidence, low ego
  • Great communication and interpersonal skills
  • High adaptability
What We Offer
  • Competitive salary and equity
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401k
  • In-office lunch benefit
Interview Process
  • Screening video call
  • Role-specific interview block
  • Prompted writing sample
  • Culture and executive interview


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