CMDB Process Governance Professional
1 day ago
"This position provides an excellent opportunity for individuals with a strong background in IT service management and configuration management to take their career to the next level."
About the Job
This position is responsible for providing process recommendations, technical governance, operational strategy, and setting the standards for the Company's Configuration Management Database (CMDB). The successful candidate will be proficient in ServiceNow CMDB, Discovery, the Common Service Data Model (CSDM), and Service Mapping, and will work closely with the Configuration Management team to ensure that CMDB processes and functionality adhere to best practices for configuration management.
Responsibilities
* Develop a roadmap, governance criteria, and overall goals of the Configuration Management program and engage with strategic projects to ensure required CMDB functionality and deliverables can be made to platform and product owners.
* Maintain accurate CMDB model libraries for all configuration items overall and have the responsibility for ensuring data integrity within the CMDB.
* Be responsible for the health of ServiceNow Discovery, ServiceNow integrations, and that ServiceNow Discovery processes have the appropriate coverage for the organization.
* Own and manage the Service Mapping within ServiceNow for overall discovery of Discover IT Business Services. Establish patterns for infrastructure components and develop custom scripts for pattern development.
Requirements
* Associate's degree in computer science or related field, or equivalent work experience.
* 4+ years of experience in IT Services or related field, or equivalent work experience.
* ITIL certification preferred.
What We Offer
* Competitive salary range: $77,500 - $131,500 per year
* Paid parental leave
* Paid time off
* 401(k) plan
* Medical, dental, vision, and health savings account
* Short-term disability, life insurance, long-term disability, and accidental death and dismemberment insurance
* Recognition program
* Education assistance
* Commuter benefits
* Family support programs
* Employee stock purchase plan
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