Marketing Implementation Coordinator
7 days ago
An estimated salary of $70,000 - $90,000 per year.
Job DescriptionXpressdocs is looking for an Implementation Specialist to join our team in Fort Worth, Texas. As an Implementation Specialist, you will be responsible for ensuring clients have a positive onboarding experience to ensure smooth adoption of Xpressdocs' products and services.
- Achieve and maintain expert level of understanding of the Xpressdocs system including all functionality, programs, and products.
- Quickly learn new technologies and communicate those concepts to clients with varying degrees of technical expertise.
- Establish strong relationships with internal stakeholders and quickly build trust with each new client.
- Ensure clients have a positive onboarding experience to ensure smooth adoption of Xpressdocs' products and services.
- Meet multiple priorities in a demanding and deadline-driven environment.
- Support and provide backup and feedback to Implementation Manager.
- Collect, evaluate and organize data files and spreadsheets for new account implementations.
- Seek clarification regarding inbound requests to effectively communicate the client/or other internal department need.
- Coordinate and lead new client training (via live webinar and/or recording).
- Manage internal projects for new clients, including, but not limited to, storefront setups and estimates for new items.
- Effectively document, organize, follow up, and communicate requirements and expectations to successfully manage projects and service levels.
- Respond to phone calls and email inquiries with expediency to ensure client satisfaction and efficient internal communication.
- Proactively seek solutions and issue resolution, both inter-departmentally and externally.
- Leverage feedback for continuous improvement to the onboarding/implementation process.
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