Business Operations Director

1 week ago


Oklahoma City, Oklahoma, United States Living Spaces Full time
Job Summary

The Business Operations Director plays a pivotal role in overseeing the strategic execution of business operations within Living Spaces. This position requires a highly skilled and experienced individual to develop, implement, and maintain processes that drive sales growth, enhance guest satisfaction, and foster a culture of high-performance teams.

About the Job
  • Develop and execute comprehensive business plans to achieve company objectives and exceed revenue targets.
  • Lead and manage a team of sales supervisors, providing guidance, motivation, and coaching to drive maximum performance and achieve business goals.
  • Cultivate a culture of open communication, transparency, and collaboration among store teams, ensuring seamless execution of business strategies and achieving outstanding results.
  • Collaborate with the HR Business Partner to address store-level HR issues and ensure compliance with company policies and procedures.
  • Drive inventory accuracy and product flow management, working closely with the Logistics team to optimize operational efficiency and minimize waste.
  • Maintain a strong focus on merchandising, visual presentation, and labeling, ensuring a cohesive brand image across all stores.
  • Partner with stakeholders to develop and implement effective sales and operations standard work, driving proficiency in the Guest Engagement Model and promoting exceptional customer experiences.
  • Recruit, lead, and develop talent, building a high-performing team that is passionate about delivering outstanding results and exceeding expectations.
  • Set clear expectations and hold teams accountable for performance results, using data-driven insights to inform decision-making and drive continuous improvement.
Key Qualifications
  • Bachelor's degree in business, design, retail management, sales, or related field preferred.
  • 5 years of experience in direct customer-facing environments, with 3 years of management experience required.
  • Proven track record of success in driving sales growth, improving guest satisfaction, and fostering high-performing teams.
  • Strong leadership skills, with the ability to coach, motivate, and inspire team members to deliver exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders, and guests.
Compensation

We offer a competitive salary range of $54,450 - $72,600 per annum, depending on qualifications and experience. Additionally, Retail, Guest Services, and Distribution Center Team Members are eligible for a team bonus based on meeting specific goals and KPIs.

Benefits include:

  • Medical
  • Dental
  • Vision
  • 401(k) (full and part-time eligible)
  • Vacation
  • Sick Time
  • Flex Spending Account
  • Employee Assistance Program


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