Technical Operations Manager
4 weeks ago
BrewBird is a pioneering company in the specialty coffee market, dedicated to developing a technology platform that scales this multi-billion-dollar industry. Our mission is to bring high-quality coffee to every home and office while working with top local and national roasters.
Job DescriptionWe are seeking an experienced Technical Operations Manager to join our dynamic team. In this role, you will report directly to the Director of Product Development and be responsible for building and optimizing the service, support, and test functions of the company.
You will lead a team of manufacturing technicians, field service technicians, and test operators in a fast-paced environment, ensuring timely installations, hot swaps, and repairs. Your task will also include managing the testing schedule to align with product and business development timelines.
Key responsibilities:
- Hire, supervise, and develop a team of technical professionals.
- Direct and delegate service tasks to team members, ensuring efficient operations and excellent customer service.
- Develop and maintain a service desk to optimize operational efficiencies and improve customer satisfaction.
- Conduct thorough root cause analysis and implement processes to simplify troubleshooting and provide valuable insights to the engineering design team.
- Monitor and report on key performance metrics, such as uptime, repair turnaround time, and issue resolution.
- Foster a sense of urgency and momentum within the team, balancing short-term goals with long-term scalability.
To succeed in this role, you should have at least 5+ years of management experience, preferably in a technical field, along with 2+ years of hands-on experience with electromechanical hardware products. Strong communication skills, problem-solving abilities, and attention to detail are essential. Experience tracking metrics and preparing reports is also crucial.
Compensation and BenefitsWe offer a competitive compensation package, including equity, flexible paid time off, generous employer-paid healthcare coverage, a 401k plan, a flexible work environment, and a pre-tax commuter account. At BrewBird, we value diversity and equality and are committed to creating an inclusive workplace culture.
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