Senior Technical Operations Manager
1 day ago
We are seeking an experienced Technical Support Manager to join our team at Satechi. In this role, you will be responsible for leading a team of technical support professionals in resolving customer issues efficiently and effectively.
About the Role- You will oversee daily operations of the technical support department, ensuring that all customer issues are resolved in a timely and professional manner.
- You will develop and execute a strategic plan for the technical support department, aligned with company goals and objectives.
- You will work closely with other departments to identify areas for improvement and implement changes to enhance the overall customer experience.
- Lead and manage a team of technical support professionals.
- Develop and implement support processes and best practices.
- Mentor and train team members to ensure they have the necessary skills and knowledge to provide exceptional support.
- Bachelor's degree in Computer Science or a related field. Advanced degree preferred.
- 5+ years of experience in technical support, with at least 3+ years in a managerial role.
- Zendesk or experience with a similar external ticketing system.
The estimated salary for this position is $95,000-$105,000 annually, based on your knowledge, skills, and experience. We offer a competitive salary and benefits package, including health, dental, and vision insurance, and 401k.
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