Senior Technical Operations Manager

1 day ago


San Diego, California, United States Satechi Full time

We are seeking an experienced Technical Support Manager to join our team at Satechi. In this role, you will be responsible for leading a team of technical support professionals in resolving customer issues efficiently and effectively.

About the Role
  • You will oversee daily operations of the technical support department, ensuring that all customer issues are resolved in a timely and professional manner.
  • You will develop and execute a strategic plan for the technical support department, aligned with company goals and objectives.
  • You will work closely with other departments to identify areas for improvement and implement changes to enhance the overall customer experience.
Responsibilities
  • Lead and manage a team of technical support professionals.
  • Develop and implement support processes and best practices.
  • Mentor and train team members to ensure they have the necessary skills and knowledge to provide exceptional support.
Requirements
  • Bachelor's degree in Computer Science or a related field. Advanced degree preferred.
  • 5+ years of experience in technical support, with at least 3+ years in a managerial role.
  • Zendesk or experience with a similar external ticketing system.
What We Offer

The estimated salary for this position is $95,000-$105,000 annually, based on your knowledge, skills, and experience. We offer a competitive salary and benefits package, including health, dental, and vision insurance, and 401k.



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