Senior Technical Writer

1 week ago

Trenton, New Jersey, United States New York Technology Partners Full time
Job Title: Senior Technical Writer

Location: Remote (Hybrid)

Position: Contract

Job Description:

A Senior Technical Writer is a highly skilled professional responsible for creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences. This role plays a crucial part in ensuring that product documentation, user guides, and manuals are clear, accurate, and accessible to users, helping them effectively use and understand the technology or products.

Responsibilities

  1. Develop and execute a documentation strategy that aligns with the organization's product development and release cycles.
  2. Collaborate with product managers, developers, and subject matter experts to understand documentation needs.
  3. Write, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articles.
  4. Translate complex technical concepts into clear, concise, and user-friendly content.
  5. Identify and understand the target audience(s) for each document or piece of content.
  6. Tailor documentation to suit the knowledge level and needs of different user groups.
  7. Proficiently use documentation tools and software as provided by the organization.
  8. Maintain version control for documentation.
  9. Create or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehension.
  10. Ensure consistency in visual elements and formatting.
  11. Conduct usability testing of documentation with end users to gather feedback and make improvements.
  12. Iterate and update documentation based on user feedback and changing product features.
  13. Ensure that documentation complies with industry standards, regulations, and best practices.
  14. Maintain documentation quality and consistency across all materials.
  15. Coordinate translation and localization efforts for documentation as needed for global audiences.
  16. Ensure that translated content maintains the same level of accuracy and clarity.
  17. Provide training to end users and collaborate with other teams, including support, product management, and development, to share information and feedback.
  18. Keep documentation up-to-date with product changes, enhancements, and new features.
  19. Communicate updates to users through release notes and other channels.
  20. Collect and analyze user feedback to identify areas for improvement in documentation.
  21. Provide support and guidance to users seeking help through documentation.

Qualifications:

  • Bachelor's degree in technical writing, English, computer science, or a related field.
  • 10+ years of experience in technical writing, including experience in a senior or lead role.
  • Strong writing and editing skills, with a keen eye for detail and grammar.
  • Proficiency in using technical writing tools and software.
  • Experience writing technical documentation for cloud-based software, such as Salesforce, AWS, and Snowflake.
  • Familiarity with documentation best practices, standards, and style guides.
  • Knowledge of content management systems and version control systems.
  • Ability to quickly grasp complex technical concepts and communicate them effectively.
  • Strong organizational and project management skills.
  • Excellent communication and collaboration skills.
  • Experience with Agile development methodologies is a plus.
  • Familiarity with the subject matter or technology being documented is beneficial.

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