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Food and Beverage Operations Manager

2 months ago

Williamsburg, Michigan, United States Great Wolf Lodge Full time
Job Overview

Compensation: $0 annually - $0 annually

At Great Wolf Lodge, the Assistant Director of Food & Beverage plays a pivotal role in supporting the Director of Food & Beverage by managing and supervising all facets of the food and beverage operations. This includes a strong emphasis on planning and executing special events, controlling departmental expenditures, and ensuring comprehensive training and compliance with quality and safety standards.

Career Development:

Advance Your Skills: A fantastic opportunity to enhance your career through cross-training, scholarship opportunities, and talent development initiatives at every level.

Exclusive Benefits: Enjoy unique perks for you and your loved ones, including discounted vacations and incentives for employee referrals.

Educational Growth: Access Great Wolf University for hands-on training, functional skills, and leadership development.

Wellness Focus: We prioritize your well-being with flexible scheduling, a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.

Diversity and Inclusion: Be part of a team that values diversity and fosters an inclusive environment where everyone feels appreciated and recognized.

Benefits Package:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth services
  • Life insurance
  • 401K with employer matching
  • Paid time off
  • Paid parental leave

Key Responsibilities:

  • Assist the Director in managing daily operations and strategic planning for the Food and Beverage Department to achieve monthly performance targets.
  • Contribute to operational success by providing insights and recommendations for strategic initiatives; preparing action plans; and ensuring adherence to quality and customer service standards.
  • Engage in the recruitment, onboarding, training, and performance management of team members; set clear job expectations and provide ongoing feedback.
  • Ensure compliance with training requirements for team members through Great Wolf University.
  • Collaborate with leadership on team development, training, and succession planning.
  • Lead staff in anticipating and addressing guest needs to ensure optimal satisfaction.
  • Work with leadership to oversee the preparation and presentation of food and beverages across all lodge venues, ensuring adherence to recipe standards.
  • Coordinate with the Executive Chef and Purchasing Team to maintain proper inventory levels and compliance with health regulations.
  • Assist in managing food costs through regular reviews of portion control and preparation practices.
  • Ensure all food and beverage areas comply with local and national health and safety standards.
  • Support scheduling and payroll processes in collaboration with F&B leaders and HR.
  • Monitor equipment functionality, perform maintenance, and coordinate repairs as needed.
  • Participate in inventory management to maintain budgetary controls.
  • Conduct pre-shift meetings and service evaluations to uphold guest satisfaction and company standards.
  • Assist the Director in achieving objectives related to Culinary, Stewarding, and Purchasing functions.
  • Support the Purchasing & Stewarding team in maintaining par levels for kitchen supplies and ensuring compliance with safety protocols.
  • Ensure compliance with safety inspection standards.
  • Maintain adherence to local health and alcohol regulations.

Qualifications:

  • High School diploma or equivalent experience
  • 2-3 years of management experience in food and beverage
  • Familiarity with procurement and inventory management systems
  • Flexible scheduling availability, including nights, weekends, and holidays
  • Strong written and verbal communication skills
  • Proficient in P&L management
  • Strong analytical abilities to interpret business indicators
  • Proven leadership experience in achieving goals.
  • Attention to detail and effective time management skills.
  • Proficient in hospitality software, including Microsoft Office Suite and payroll systems.
  • Successful completion of background checks and drug screening.
  • Knowledge of food safety and sanitation regulations
  • Experience with guest satisfaction and employee engagement initiatives

Preferred Qualifications:

  • Bachelor's degree in hospitality, business, or a related field
  • Experience in coordinating training programs for food and beverage operations
  • Certification in food safety and alcohol awareness
  • Effective conflict resolution and teamwork skills
  • Experience with kitchen and bar equipment maintenance
  • Experience in developing safety compliance plans

Physical Requirements:

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for extended periods

Application Process:

We are actively hiring and offer relocation assistance. Please complete an application, and a recruiter will contact you regarding the next steps.

Equal Opportunity Employer