Guest Services Representative

2 days ago


Lubbock, Texas, United States GolfSuites Full time

About GolfSuites

GolfSuites is a premier golf-themed entertainment facility that offers a unique and engaging experience for guests. Our mission is to provide a fun, inclusive, and entertaining environment centered on hospitality and game improvement.

Job Summary

We are seeking a highly motivated and personable Guest Services Team Partner to join our team. As a Guest Services Team Partner, you will be responsible for creating a welcoming and positive atmosphere for our guests, providing exceptional customer service, and ensuring a seamless experience for all visitors.

Key Responsibilities

  • Guest Greeting and Welcome
    • Greet guests warmly and make them feel welcome
    • Provide accurate information about our facilities and services
  • Customer Service
    • Respond to guest inquiries and resolve any issues in a timely and professional manner
    • Provide exceptional service to ensure a positive experience for all guests
  • Facility Management
    • Manage the suite and bay assignment systems
    • Optimize seating to ensure even workload for servers
    • Bus and clean tables as needed
  • Game Management
    • Manage game systems, including setting time, adding time, and monitoring table turn

Requirements

  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills
    • Ability to work effectively with guests and team members
  • Time Management and Organization
    • Ability to manage time and prioritize tasks effectively
    • Organizational skills to maintain a clean and safe environment
  • Teamwork and Adaptability
    • Ability to work effectively in a team environment
    • Adaptability to changing situations and priorities
  • Physical Demands
    • Ability to stand and walk for extended periods
    • Ability to lift items weighing up to 50 pounds

Benefits

GolfSuites is committed to providing a positive and inclusive work environment. We offer a range of benefits to our team members, including opportunities for professional growth and development.



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