Guest Services Representative
2 days ago
About GolfSuites
GolfSuites is a premier golf-themed entertainment facility that offers a unique and engaging experience for guests. Our mission is to provide a fun, inclusive, and entertaining environment centered on hospitality and game improvement.
Job Summary
We are seeking a highly motivated and personable Guest Services Team Partner to join our team. As a Guest Services Team Partner, you will be responsible for creating a welcoming and positive atmosphere for our guests, providing exceptional customer service, and ensuring a seamless experience for all visitors.
Key Responsibilities
- Guest Greeting and Welcome
- Greet guests warmly and make them feel welcome
- Provide accurate information about our facilities and services
- Customer Service
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Provide exceptional service to ensure a positive experience for all guests
- Facility Management
- Manage the suite and bay assignment systems
- Optimize seating to ensure even workload for servers
- Bus and clean tables as needed
- Game Management
- Manage game systems, including setting time, adding time, and monitoring table turn
Requirements
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills
- Ability to work effectively with guests and team members
- Time Management and Organization
- Ability to manage time and prioritize tasks effectively
- Organizational skills to maintain a clean and safe environment
- Teamwork and Adaptability
- Ability to work effectively in a team environment
- Adaptability to changing situations and priorities
- Physical Demands
- Ability to stand and walk for extended periods
- Ability to lift items weighing up to 50 pounds
Benefits
GolfSuites is committed to providing a positive and inclusive work environment. We offer a range of benefits to our team members, including opportunities for professional growth and development.
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