Director of Quality and Performance Improvement

1 week ago

Toledo, Ohio, United States Neighborhood Health Association of Toledo Full time
Job Title: Director of Quality and Performance Improvement

Neighborhood Health Association (NHA) is seeking a highly skilled and experienced Director of Quality and Performance Improvement to join our team. As a key member of our leadership team, you will be responsible for driving quality and performance improvement initiatives across our organization.

Key Responsibilities:
  • Develop and implement a comprehensive quality and performance improvement strategy to ensure continuous improvement
  • Collaborate with leadership to improve quality measures, benchmarking, best practices, and patient satisfaction
  • Develop and implement ongoing programs to educate staff on quality standards, risk management, and organizational improvement initiatives
  • Lead and manage risk management initiatives, including monitoring and identifying risks, implementing risk mitigation strategies, and developing strategies to ensure adherence to desired outcomes and standards
  • Ensure interdepartmental collaboration to control costs, mitigate risks, adhere to industry standards, and best practices by managing and monitoring risk management functions
  • Monitor changes from accreditation governing bodies and update policies and procedures as appropriate
  • Assist with new-hire orientation program and training of new staff in accordance with grant and regulatory requirements
  • Lead and manage all Infection Control efforts at all NHA locations
  • Lead and manage Quality Improvement Staff
  • Primary contact for site visitor activities, including but not limited to:
    • Appropriate projection of site visit days
    • Performs review and acceptance of Plans of Correction (POC)
    • Finalizes accreditation finding and request-for-organization POC in response to all deficiencies
Requirements:
  • Bachelor's Degree in Health Services, Public Administration, or related field
  • Certification in one or more of the following preferred:
    • Certified Healthcare Quality Professional (CPHQ)
    • Certified Black Belt (Lean, Six Sigma)
Work Experience:
  • Demonstrated experience efficiently managing a professional staff, setting and maintaining clear and consistent standards for staff performance
  • Experience developing and managing strategic plans, implementing goals in an organized fashion
  • Experience in assessments, accreditation reviews, or audits where performance standards are established and reviewed
  • Significant knowledge of medical practices and procedures within a primary care environment
  • Demonstrated success and familiarity with tools, technology, and systems typical found within most progressive healthcare environments
Benefits:
  • This is a full-time, exempt salary position, Monday through Friday, no weekends or holidays
  • Excellent benefits, including Health, Dental, and Vision Insurance, PTO, and 11 paid holidays
  • We are a drug-free workplace, and an Equal Opportunity Employer

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