Lead Case Aide

2 days ago


Rockville, Maryland, United States The Montgomery County Coalition Full time

Join The Montgomery County Coalition and become a part of our team as a Lead Case Aide - Residential Supervisor.

About the Role:

We are seeking an experienced and dedicated individual to fill the role of Lead Case Aide - Residential Supervisor. This position is responsible for overseeing the overall conduct and behavior of residents in NSES, supervising Case Aides, and assisting in meeting the basic needs of the residents.

Duties and Responsibilities:

  • Provide supervision for all Case Aides on shift, ensuring that case aide duties are fulfilled.
  • Create and administer performance evaluations and staff performance memos when applicable.
  • Train new staff and provide orientation to mission, protocol, and NSES-specific policies and procedures.
  • Work with the Operations Manager to maintain staff schedule and ensure staff coverage.
  • Work closely with NSES Administrative team to ensure effective operation of the program and facility.
  • Identify potential problems in personnel management, availability of resources, and participate in the management and resolution of these problems.
  • Register new residents into the facility.
  • Provide a "listening" ear for residents.
  • Maintain log notes that should document all important and relevant incidences and brief next staff at shift change.
  • Monitor the conduct and behavior of residents, reporting any unusual circumstances and records critical incidents to Support Services Manager, Case Managers, Operations Manager, as well as the Program Director.
  • Provide emergency intervention in response to hostile situations and crises and follows protocol to address emergencies, including contacting the Program Director or Operations Manager and/or calling 911 when applicable.
  • Monitor medication of residents.
  • Provide transportation services for residents in situations where the case manager is unavailable.
  • Attend and participate in scheduled NSES staff meetings and trainings.
  • Facilitate house meetings when applicable.
  • Responsible for facility maintenance, ensuring cleanliness, safety, and operational integrity.

Requirements:

  • A high school graduate or GED, with a minimum of 6 to 12 months related experience.
  • Previous supervisory experience preferred.
  • Bilingual preferred.
  • Demonstrated proficiency of Microsoft Office Suite (word, excel, outlook).
  • A valid driver's license and clean driving record.
  • The ability to write routine reports and documents.
  • The ability to solve problems, negotiate, and deal with a variety of concrete variables.
  • Knowledge and experience in administering CPR and minor first aid.
  • The ability to establish and maintain positive working relationships.
  • Knowledge of Best Practices, including Trauma-Informed Care and Harm Reduction.

Compensation:

An estimated salary of $45,000 - $60,000 per year, depending on experience.



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