Automotive Service Consultant

4 weeks ago


Bristol, Tennessee, United States Friendship Automotive Full time
Service Advisor Opportunity at Friendship Automotive

At Friendship Automotive, we're committed to providing exceptional customer experiences and fostering a positive work environment. As a Service Advisor, you'll play a vital role in ensuring our customers receive top-notch service and support.

Key Responsibilities:
  • Provide prompt and courteous service to customers, obtaining necessary contact and vehicle information.
  • Accurately document vehicle issues and customer concerns, ensuring seamless communication throughout the service process.
  • Determine and recommend necessary maintenance or repairs, preparing detailed estimates for customers.
  • Monitor the service process, keeping customers informed and updated on the status of their vehicle.
  • Communicate completed services and charges to customers, verifying invoices and repair orders.
  • Collaborate with the Service Manager as needed, ensuring a smooth and efficient service experience.
Requirements:
  • 1+ years of experience in a Service Advisor role, with a proven track record of success.
  • Strong focus on delivering exceptional customer service, with excellent communication skills.
  • Ability to work effectively in a process-driven environment, with a focus on detail and organization.
  • Professional, well-groomed personal appearance, with a commitment to maintaining a positive and respectful attitude.
Benefits:
  • Competitive compensation package, including incentives and commission.
  • Comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid time off, company holidays, 401(k), and wellness and gym reimbursements.

We're committed to creating a positive and inclusive work environment, where our Team Members feel valued and supported. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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