Guest Experience Specialist

2 weeks ago


Lake Zurich, Illinois, United States Fabio Viviani Hospitality Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Host to join our team at LAGO, a restaurant concept by Fabio Viviani Hospitality Group.

Key Responsibilities
  • Provide Exceptional Guest Service: Deliver quality, genuine, and timely hospitality to ensure a memorable dining experience for our guests.
  • Greet and Welcome Guests: Greet parties as they arrive with a warm and accommodating attitude, setting the tone for a fantastic experience.
  • Menu Distribution and Seating Management: Distribute menus to guests as they are seated and manage seating and reservations to ensure guests receive the best possible experience.
  • Effective Communication: Communicate effectively with both guests and team members to ensure seamless service and a positive atmosphere.
  • Adhere to Safety and Sanitation Policies: Adhere to all company safety and sanitation policies and procedures to maintain a clean and safe environment for our guests.
Requirements
  • Passion for Food and Hospitality: Demonstrate a genuine passion for food and ensuring an excellent dining experience for all guests.
  • Energetic and Positive Attitude: Display an energetic and genuine positive attitude while interacting with team members and guests.
  • Desire to Succeed in a Fast-Paced Environment: Show a desire to succeed in a progressive, exciting, and fast-paced environment.
  • Self-Motivation and Organization: Demonstrate self-motivation with the ability to follow directions and stay organized during busy service times.
  • Attention to Detail: Possess the ability to pay attention to details and multitask effectively.
  • Physical Demands: Be able to reach, bend, stoop, and frequently lift up to 10+ pounds repetitively, as well as work in a standing position for long periods of time.
  • Hosting and Guest Service Experience: Possess hosting and guest service experience, preferably in a restaurant setting.
About Us

We strive to create a workplace that celebrates individuality and diversity. We believe that everyone has something unique to offer, and our employment practices reflect this philosophy. We are committed to providing a welcoming and inclusive environment for all employees and guests.


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