Customer Service Representative

1 week ago


Central Point, Oregon, United States Herb Pharm Full time
Job Overview

Herb Pharm is seeking a highly skilled and dedicated Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and ensure accurate and efficient order fulfillment
  • Collaborate with internal teams to resolve customer complaints and issues
  • Provide product information and recommendations to customers
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience required
  • 6 months of call center experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Benefits
  • Competitive hourly rate
  • Opportunities for professional growth and development
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous employee purchase discounts on Herb Pharm products
  • Employee assistance program
  • Green Commuter Initiative


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