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Patient Services Representative
2 months ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Proliance Surgeons. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients and their loved ones.
Key Responsibilities- Provide top-notch customer service to patients, vendors, and visitors
- Schedule patient appointments, verify eligibility, and process necessary information
- Answer multiline phone system, screen calls, and direct messages to appropriate staff or physicians
- Identify payor source, verify insurance eligibility, and financial status
- Enter personal health information and financial information into practice management system with high accuracy
- Assist patients with check-in process, completion of paperwork, and forms when necessary
- Proactively communicate status of appointments, wait times, or cancelled/rescheduled appointments
- Review records for completeness, print necessary updates, and put records in order
- Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts
- Facilitate flow of patients by coordinating with medical assistants and clinical team
- High School Diploma or Equivalent
- 1-2 years relevant experience in public contact, preferably in medical office environment
- Minimum 1-year front office or reception experience, medical preferred
- Practice Management experience (desired)
- Superior customer service skills
- Great interpersonal skills, demonstrating patience, composure, and cooperation
- Adherence to all safety, risk management, and precautionary procedures (OSHA/WISHA), including consistent respect for confidentiality (HIPAA)
- Ability to work efficiently, with attention to quality, detail, accuracy, and completion
- Willingness to adapt to change, delays, or unexpected events while maintaining a positive mindset
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range.