Customer Service Associate

2 weeks ago


High Point, North Carolina, United States Sammy Cheezecake Full time
Position Overview

As a Customer Service Associate at Sammy Cheezecake, you will play a vital role in creating a welcoming environment for our customers. Your responsibilities will include:

  • Welcoming Guests: Warmly greet customers as they enter and exit the bakery.
  • Providing Exceptional Service: Deliver outstanding customer service to ensure a pleasant experience.
  • Cash Handling: Operate the cash register efficiently, processing transactions accurately and professionally.
  • Communication: Answer phone inquiries and assist customers with their dessert orders, addressing any questions or concerns.
  • Order Management: Accurately document dessert orders received via phone and online platforms.
  • Technical Skills: Utilize Microsoft Excel for various tasks related to order processing.
  • Delivery Coordination: Manage and process dessert orders through delivery services.
  • Maintaining Standards: Ensure the display counter is clean and well-stocked with the appropriate products.
  • Team Support: Collaborate with team members to assist with additional duties as required.
  • Product Knowledge: Direct customer inquiries regarding products or services to the appropriate personnel.
  • Sanitation Practices: Assist in the cleaning and sanitization of workspaces throughout the day.
About Sammy Cheezecake

At Sammy Cheezecake, we pride ourselves on fostering a positive atmosphere filled with love, fun, and opportunities for personal growth. We value each member of our team and strive to create a supportive work environment.



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