Visitor Services Fee Specialist

2 weeks ago


Homestead, Florida, United States U.S. Department of the Interior Full time

Position Overview

The incumbent acts as a primary representative of the agency, often being the first point of contact for visitors. This role involves the collection of appropriate fees at various visitor contact points, adhering to established accountability protocols for managing government funds.

Key Responsibilities

  • Serve as the initial contact for visitors, providing essential information about the park and surrounding areas.
  • Communicate the recreational opportunities available, including interpretive services, concession facilities, and campground options; distribute maps, brochures, and other informational materials; and guide visitors on routes and potential safety concerns.
  • Enhance visitor comprehension of resource-related issues while ensuring quality experiences.
  • Foster positive communication and effective working relationships with supervisors, colleagues, park visitors, and external agencies.
  • Operate electronic cash registers, perform opening and closing procedures, issue receipts and passes in compliance with established guidelines, and verify the validity of receipts and passes.
  • Complete shift reports to confirm collected funds, sold items, and all transactions, utilizing journals and receipt tapes.
  • Prepare remittance reports and bank deposits, maintain accountability records, and resolve accounting discrepancies.

Work Environment

The role is situated in a dynamic environment, requiring the ability to manage tasks efficiently during peak visitor times.

Employment Conditions

  • U.S. Citizenship is mandatory.
  • Appointment is contingent upon a background investigation.
  • Compliance with the Selective Service Registration Act is required for male applicants.
  • Participation in the Direct Deposit Electronics Funds Transfer Program is necessary.
  • A valid driver's license is essential for operating government vehicles.
  • Uniform compliance with National Park Service standards is required, with an allowance provided.
  • Flexibility to work on-call, including evenings, weekends, and holidays.
  • Probationary period may be required for new federal employees.
  • Occasional overnight travel may be necessary.
  • Applicants must be at least 18 years old or 16 years old with specific educational qualifications.

Qualifications

All qualifications must be met by the closing date of this announcement. Relevant experience and education will be considered for this position.

Experience Requirements

To qualify, candidates must have at least one year of specialized experience comparable to the GS-04 level in the Federal service, which includes managing monetary transactions, auditing fee collection processes, and engaging in visitor orientation.

Education Requirements

Alternatively, candidates may qualify through successful completion of a bachelor's degree or a combination of education and experience.

Volunteer Experience

Experience gained through volunteer work will also be credited towards qualifications.



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