Technical Support Specialist
1 month ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at USA7 DXC Technology Services LLC. As a Technical Support Specialist, you will be responsible for providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.
Responsibilities:
- Investigate and resolve complex installations and maintenance matters of significance.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
Requirements:
- 5+ years of field support experience.
- Ticket and asset management skills.
- Strong hardware/software installation, support, and troubleshooting skills.
- Experience with Windows XP, 10, and 11, Mac OS, and iOS.
- Knowledge of networking concepts and hands-on support.
- Lift and carry up to 40lbs.
Preferred Education and Training:
- High school or G.E.D.
- Lenovo or other vendor certifications.
- CompTia A+, Apple training.
Work Environment:
- Exact Work Location: 1776 Centennial Dr, McPherson, KS 67460.
- Walk-up kiosk/vending and lock/network printers.
- Data Center or Telco Closet.
- May require weekend work for Critical and High Priority support only.
- Will require shift work/On-call coverage.
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