Technical Support Specialist

1 month ago


McPherson, United States USA7 DXC Technology Services LLC Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at USA7 DXC Technology Services LLC. As a Technical Support Specialist, you will be responsible for providing on-site field support to customers, including installation, servicing, and repairing systems and equipment.

Responsibilities:

  • Investigate and resolve complex installations and maintenance matters of significance.
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instruct customers in the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.

Requirements:

  • 5+ years of field support experience.
  • Ticket and asset management skills.
  • Strong hardware/software installation, support, and troubleshooting skills.
  • Experience with Windows XP, 10, and 11, Mac OS, and iOS.
  • Knowledge of networking concepts and hands-on support.
  • Lift and carry up to 40lbs.

Preferred Education and Training:

  • High school or G.E.D.
  • Lenovo or other vendor certifications.
  • CompTia A+, Apple training.

Work Environment:

  • Exact Work Location: 1776 Centennial Dr, McPherson, KS 67460.
  • Walk-up kiosk/vending and lock/network printers.
  • Data Center or Telco Closet.
  • May require weekend work for Critical and High Priority support only.
  • Will require shift work/On-call coverage.


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