Senior Cybersecurity Engineer

1 week ago

Santa Clara, California, United States Palo Alto Networks Full time
Job Description

Company Overview

Palo Alto Networks is a leading cybersecurity company that protects the digital way of life. We are committed to providing innovative solutions to prevent cyberattacks and ensure a secure digital environment.

Job Summary

We are seeking a highly skilled Principal Engineering Escalation Engineer to join our team. This is a senior-level position that requires a mix of customer management and technical skills related to telecommunications equipment and Internet traffic.

Key Responsibilities

  • Intercept and assist or drive technical escalations that come to the executive level in engineering
  • Escalations of this type are extremely critical and are driven by the account teams in the field
  • Talk with executive levels at customers, delivering discussion about the situation, explaining the root cause or progress toward it, providing status internally and addressing technical questions during customer interactions

Requirements

  • BE /B.tech or equivalent technical graduation is mandatory or equivalent military experience required
  • Career level experience in support service, technical support or similar troubleshooting related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organisation

Preferred Skills

  • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
  • L1-L3 (ISO model) troubleshooting
  • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
  • Troubleshooting VPNs (IPSec and SSL tunnels)
  • Pcap analysis (via Wireshark and other tools)
  • Hardware troubleshooting for telecommunications equipment
  • C, C++ and python programming languages (Good to have)

What We Offer

Palo Alto Networks is committed to providing a competitive compensation package, including a base salary, restricted stock units, and a bonus. We also offer a range of employee benefits, including FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

Why Join Us

We are a company that values diversity, innovation, and collaboration. We are committed to providing a safe and inclusive work environment, and we believe that our employees are the key to our success. If you are a motivated and talented individual who is passionate about cybersecurity, we encourage you to apply for this exciting opportunity.

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