Senior Cybersecurity Engineer

1 day ago


Santa Clara, California, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Principal Engineering Escalation Engineer to join our team at Palo Alto Networks. As a key member of our engineering team, you will play a critical role in shaping the future of cybersecurity.

Job Description

This is a highly visible, senior-level position that requires a unique blend of customer management and technical skills. The ideal candidate will have a strong background in troubleshooting and designing modern networks, as well as a good understanding of Internet applications and protocols.

Key Responsibilities
  • Intercept and assist or drive technical escalations that come to the executive level in engineering
  • Escalations of this type are extremely critical and are driven by the account teams in the field
  • Communicate with executive levels at customers, delivering discussion about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions
Requirements
  • BE or equivalent technical graduation is mandatory or equivalent military experience required
  • Career-level experience in support service, technical support, or similar troubleshooting-related role
  • Technical lead in an area of expertise related to cyberspace equipment vendor or network security organization
Preferred Skills
  • Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
  • L1-L3 (ISO model) troubleshooting
  • Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
  • Troubleshooting VPNs (IPSec and SSL tunnels)
  • Pcap analysis (via Wireshark and other tools)
  • Hardware troubleshooting for telecommunications equipment
  • C, C++, and Python programming languages (good to have)
What We Offer

Palo Alto Networks is committed to providing a dynamic and inclusive work environment that fosters innovation and growth. We offer a competitive compensation package, including a base salary, restricted stock units, and a bonus. Our employee benefits include a FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

Why Join Us

We are a company that values diversity, equity, and inclusion. We believe that our unique ideas and perspectives are the key to shaping the future of cybersecurity. If you are a problem solver who is not afraid to challenge the status quo, we want to hear from you.



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