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Healthcare Support Specialist
2 months ago
Position Overview:
Under the supervision of the RN Supervisor or Site Manager, the Healthcare Support Specialist plays a vital role in enhancing patient care by actively engaging in the interdisciplinary care team and assisting healthcare providers in delivering essential primary care services. This role is a full-time, benefit-eligible position requiring 40 hours of work per week, typically scheduled from Monday to Friday, 8 AM to 5 PM, with occasional evenings and Saturdays.
Compensation:
The starting pay for this position is $17 per hour, with potential for higher compensation based on relevant experience.
About Cherry Health:
Cherry Health is Michigan's largest Federally Qualified Health Center (FQHC), operating across six counties and headquartered in Grand Rapids. Our dedicated team of over 800 healthcare professionals serves at 20 locations, focusing on eliminating barriers to care, expanding access, and providing comprehensive quality health services to underserved populations, regardless of insurance status or ability to pay. Our services include primary care, dental, vision, behavioral health, pharmacy, substance abuse treatment, and school-based health centers.
Our Mission:
Cherry Health is committed to improving the health and wellness of individuals by offering comprehensive primary and behavioral health care while ensuring access for those who are underserved.
Our Vision:
We envision a healthier community where we actively seek out and welcome those in need of our services, treating all individuals as family and providing integrated, coordinated care to enhance health and personal well-being.
Qualifications:
- Certification as a Medical Assistant is required. Acceptable certifications include: CMA through the American Association of Medical Assistants, RMA through American Medical Technologists, CCMA through National Healthcareer Association, NCMA through National Center for Competency Testing, and NRCMA through National Association for Health Professionals.
- Proficient typing skills and familiarity with computer software systems.
- Basic Life Support/CPR training and certification, or the ability to obtain certification.
Key Responsibilities:
- Welcome patients, verify and complete necessary forms, and guide patients to examination rooms.
- Measure vital signs and accurately document information in the electronic medical records system.
- Assist with examinations and procedures, ensuring necessary cleanup is performed.
- Execute provider orders, including immunizations, testing, and obtaining lab specimens, while documenting results.
- Handle patient interactions with care, especially in stressful situations.
- Collaborate effectively with both professional and paraprofessional staff.
- Manage time efficiently to ensure smooth clinic operations.
- Oversee clinic flow for assigned providers.
- Prepare patient charts for visits, maintain patient information, and assist with medical records tasks.
- Retrieve and distribute results to healthcare providers, laboratories, and medical records as directed, ensuring abnormal results are communicated to the provider.
- Request test results and referral information from other offices, updating patient charts accordingly.
- Contact patients due for services and schedule appointments.
- Ensure sterilization and cleanliness of equipment.
- Perform additional duties as assigned.
Benefits:
Cherry Health offers a comprehensive benefits package, including:
- Three medical insurance plan options for employees and their families.
- Dental and vision insurance plans with a wide network of providers across Michigan.
- Generous paid time off, including seven full-day holidays and two half-day holidays.
- 403(b) Retirement Savings Plan.
- MET and MESP 529 Savings Plans.
- Pet insurance and various vendor discounts.
Application Process:
We are currently accepting applications for this position until it is filled.
