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Junior Client Service Associate
2 months ago
Customer Service Representative I
Location: Tampa, FL, US
About Gerdau:
Gerdau proudly celebrates over a century of contributions to society and is currently undergoing a significant cultural and digital transformation. We prioritize teamwork, safety, and sustainability, and are dedicated to continuous improvement. Our commitment to investing in our employees, processes, and technology allows us to create a brighter future for our workforce and the global community. We provide global opportunities, competitive benefits, flexible work schedules, an inclusive work environment, and ample career development opportunities.
Position Overview:
This role involves managing and processing customer orders to ensure timely and accurate delivery, thereby enhancing customer satisfaction. You will support a designated product line or customer group, handling sales volumes ranging from 10,000 to 30,000 tons and managing interactions with 27 to 50 customers.
Key Responsibilities:
- Sales Order Management Activities (SOM): Create and confirm customer orders through calls or emails, including product specifications, required timelines, and pricing constraints.
- Monitor product availability, enter orders, and communicate any changes to customers, ensuring they understand the implications of adjustments.
- Develop shipment schedules and confirm orders while being aware of sales forecasts and collaborating with sales representatives.
- Identify opportunities for cross-selling and upselling based on customer trends and previous orders.
- Coordinate with Fulfillment and Customer Service Management to ascertain material availability and propose alternatives to meet customer needs.
- Establish account setup details, including credit, logistics, and product specifications.
- Generate internal and external reports to track order status and identify any discrepancies.
- Manage customer complaints related to pricing, quality, and logistics, ensuring thorough follow-up.
Work Schedule: 8-hour days, typically Monday through Friday, from 8 AM to 5 PM.
Qualifications:
Proficiency in Microsoft Office Suite and basic computer skills is required. Candidates should have 1-3 years of experience in an office or related environment, with a preference for backgrounds in data entry, customer service, and telesales.
Essential Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Active Listening, Phone Communication, Conflict Resolution, Information Analysis, Multi-tasking, Inventory Management, and Shipping.
Education: An Associate's Degree is required, while a Bachelor's Degree is preferred.
Gerdau is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
