Private Client Services Associate

5 days ago


Tampa, Florida, United States Amerant Bank Full time
Job Summary

Amerant Bank is seeking a Private Client Services Associate to provide exceptional service to high-net-worth customers. The ideal candidate will possess excellent communication skills, a strong understanding of banking products and services, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide personalized customer service to assigned portfolio of high-net-worth customers.
  • Ensure transactions are processed within service levels and escalate issues related to products and transaction processing.
  • Address and solve client concerns, claims, and queries in a timely and efficient manner.
  • Meet KYC/KYAAML and other regulatory compliance standards and ensure documentation is up to date and complete.
  • Monitor daily overdrafts, loan maturities, exceptions, and past dues.
  • Review significant balance changes for AML/BSA purposes.
  • Respond to audits of assigned customer portfolio by internal, external, and compliance auditors.
  • Keep abreast of latest banking industry trends related to products, services, and regulatory environment.
Requirements
  • 3+ years of experience in a financial institution executing an equivalent role.
  • Associate's degree in business, finance, or related field.
  • Knowledge of standard banking products and services.
  • Proven ability to satisfy customer needs with enthusiasm.
  • Ability to work with team members at all levels of the organization.
  • Proficient using banking applications, Microsoft Outlook, MS Word, Excel, and PowerPoint.


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