Client Services Associate

2 weeks ago


Tampa, Florida, United States Star Mountain Full time
Job Title: Client Services Associate

Star Mountain is a leading private investment firm focused on the lower middle-market. We are seeking a highly professional Client Services Associate to join our Business Development, Investor Relations, and Client Services team.

Job Responsibilities:
  • Manage post-transaction activities, ensuring seamless and prompt communication with investors.
  • Facilitate collection and verification of required investor documents.
  • Coordinate with Financial Operations Team and Legal and Compliance Team to ensure timely and accurate transaction processing.
  • Deliver exceptional client service, emphasizing warmth, professionalism, and timely communication via phone and email.
  • Address investor inquiries and concerns, providing clear explanations in a professional manner.
  • Track investor documents and transactions in a secure and organized manner.
  • Participate in investor events and meetings to strengthen relationships and develop new ones.
  • Proactively communicate information and updates to investors to keep them informed and engaged.
Requirements:
  • Bachelor's Degree preferred.
  • 4 years of experience in financial services, investment management, investment banking, or a related field.
  • Strong sense of ownership and pride in work, firm, and culture.
  • Highly organized, detail-oriented, quick learner, and experienced in CRM and Outlook software.
  • Positive attitude towards work and team.
  • Exceptional communication skills, both written and verbal.
  • Exceptional focus on client services and interpersonal relationship building.
  • Ability to time manage and think critically about priorities given competing deadlines.
What We Offer:

Star Mountain offers a competitive salary, annual discretionary bonus, and other economics. Employees are eligible for a highly competitive medical, dental, and vision package, as well as 50% coverage on monthly gym memberships, a cell phone stipend, tuition support, and other bespoke benefits.

We are committed to a healthy and engaged workforce, and our benefits are constantly evolving to support our employees' needs today and in the future.



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